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License error -5

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Hi, I'm practicing the hot water injection simulation using Heat transfer in porous media & Subsurface flow modules. When I tried to run the geothermal doublet example (https://www.comsol.com/model/geothermal-doublet-29751) the error message shows:

Error in multiphysics compilation. Could not obtain license for 'Line Heat Source 1'. Property requiring product: Specify heat source radius.

Required product: Heat Transfer Module. License error: -5. No such product exists.

However, there is Heat Trasnfer Module installed on the computer, and I am able to select and use the "Heat transfer in Porous Media" Interface in the "Heat Transfer" module. Also, I am not able to see the "Heat Source Radius" checkbox, though the user's guide states that there should be one.

Does anyone know if there's something else I should purchase? I have no idea if my current Heat Transfer Module is the full version or not.


1 Reply Last Post 06.09.2021, 17:54 GMT-4
Robert Koslover Certified Consultant

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Posted: 3 years ago 06.09.2021, 17:54 GMT-4
Updated: 3 years ago 06.09.2021, 17:55 GMT-4

I suggest you submit your question directly to Comsol Support. https://www.comsol.com/support . You can also check on your licensed products by clicking File --> Licensed and Used Products.

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Scientific Applications & Research Associates (SARA) Inc.
www.comsol.com/partners-consultants/certified-consultants/sara
I suggest you submit your question directly to Comsol Support. https://www.comsol.com/support . You can also check on your licensed products by clicking File --> Licensed and Used Products.

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.