Menu

Discussion Forum

New Discussion
Filtern

Discussion Closed This discussion was created more than 6 months ago and has been closed. To start a new discussion with a link back to this one, click here.

the fatal error during installation

Posted 08.01.2020, 09:17 GMT-5 Installation & License Management Version 5.4 1 Reply

Shiyu Sun
Send Private Message Flag post as spam

Please login with a confirmed email address before reporting spam

Hello,

when I installed COMSOL in my laptop, some errors appeared.

----begin fatal error (1)------ 12:13:16 vcredist_vc141_x64.exe excited with exit code 23 ----end fatal error (1)------

How to solve this problem?

Thank you very much.

1 Reply Last Post 30.01.2020, 11:14 GMT-5
Lars Dammann COMSOL Employee

Please login with a confirmed email address before reporting spam

Posted: 5 years ago 30.01.2020, 11:14 GMT-5

Hi,

that is a pretty unusual error. Have you checked that you fulfill our system requirements: https://www.comsol.com/system-requirements

Did the installer install any files? If you look in C:\Program Files\COMSOL\COMSOL55\Multiphysics, is there a file comsolsetup.log there? Could you share that file?

If the error persists, please contact support@comsol.com.

Hi, that is a pretty unusual error. Have you checked that you fulfill our system requirements: https://www.comsol.com/system-requirements Did the installer install any files? If you look in C:\Program Files\COMSOL\COMSOL55\Multiphysics, is there a file comsolsetup.log there? Could you share that file? If the error persists, please contact support@comsol.com.

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.

Suggested Content