Yara Soares
COMSOL Employee
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Posted:
6 years ago
24.08.2018, 06:33 GMT-4
Dear Philippe,
I saw that you haven't received an answer yet to your question. if you have access to a license, please consider submitting your question to support@comsol.com.
Met vriendelijke groet, Best regards,
Yara Soares
COMSOL BV | Röntgenlaan 37 | 2719 DX Zoetermeer
Phone: +31 (0)79 363 4230 | Fax: +31 (0)79 361 4212
www.comsol.nl | yara.soares@comsol.com
Dear Philippe,
I saw that you haven't received an answer yet to your question. if you have access to a license, please consider submitting your question to support@comsol.com.
Met vriendelijke groet, Best regards,
Yara Soares
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COMSOL BV | Röntgenlaan 37 | 2719 DX Zoetermeer
Phone: +31 (0)79 363 4230 | Fax: +31 (0)79 361 4212
www.comsol.nl | yara.soares@comsol.com
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Edgar J. Kaiser
Certified Consultant
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Posted:
6 years ago
24.08.2018, 07:36 GMT-4
Dear Yara,
I frequently see this kind of advice to contact support in case of questions that didn't receive an answer from the community.
Why not asking a suitable support person to take care of the issue in the forum? The issue may be interesting for other users as well and the original poster has already demonstrated he/she is willing to share the issue to the public. The forum would definitely improve from more expert contributions from Comsol.
I am also sometimes struggling with the behavior of selections.
Thanks for your consideration,
best regards
Edgar
-------------------
Edgar J. Kaiser
emPhys Physical Technology
www.emphys.com
Dear Yara,
I frequently see this kind of advice to contact support in case of questions that didn't receive an answer from the community.
Why not asking a suitable support person to take care of the issue in the forum? The issue may be interesting for other users as well and the original poster has already demonstrated he/she is willing to share the issue to the public. The forum would definitely improve from more expert contributions from Comsol.
I am also sometimes struggling with the behavior of selections.
Thanks for your consideration,
best regards
Edgar
Jeff Hiller
COMSOL Employee
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Posted:
6 years ago
24.08.2018, 08:32 GMT-4
Hello Edgar,
To keep it short: the Discussion Forum is set up for discussions among users, while our support portal is there so that users who are under a support contract can ask questions from COMSOL staff.
Even if a license is eligible for support, there are a host of reasons why we are frequently not able to "[ask] a suitable support person to take care of the issue in the forum", ranging from confidentiality obligations (that the individual user may or may not be aware of, and that they cannot waive), record retention obligations, constraints on who we are allowed to assign to support a particular query under the terms of the contract, continuity of service when employees are out of office, etc, all of which are addressed by our support portal.
Best,
Jeff
-------------------
Jeff Hiller
Hello Edgar,
To keep it short: the Discussion Forum is set up for discussions among users, while our support portal is there so that users who are under a support contract can ask questions from COMSOL staff.
Even if a license is eligible for support, there are a host of reasons why we are frequently not able to "[ask] a suitable support person to take care of the issue in the forum", ranging from confidentiality obligations (that the individual user may or may not be aware of, and that they cannot waive), record retention obligations, constraints on who we are allowed to assign to support a particular query under the terms of the contract, continuity of service when employees are out of office, etc, all of which are addressed by our support portal.
Best,
Jeff
Edgar J. Kaiser
Certified Consultant
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Posted:
6 years ago
24.08.2018, 10:16 GMT-4
Hi Jeff,
there may be different attitudes within COMSOL. Refer to this thread, which indeed was an extremely useful one for me at that time:
https://www.comsol.de/forum/thread/77311/lorentz-term-for-ferromagnetic-bodies?last=2015-05-20T20:15:12Z
Cheers,
Edgar
-------------------
Edgar J. Kaiser
emPhys Physical Technology
www.emphys.com
Hi Jeff,
there may be different attitudes within COMSOL. Refer to this thread, which indeed was an extremely useful one for me at that time:
https://www.comsol.de/forum/thread/77311/lorentz-term-for-ferromagnetic-bodies?last=2015-05-20T20:15:12Z
Cheers,
Edgar