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AVI support for Mac in COMSOL 4.0

Posted 11.06.2010, 13:14 GMT-4 4 Replies

Paul Hall
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I just upgraded to COMSOL 4.0 from 3.5a and am having difficulty exporting video in AVI format. I am working on a Mac, and get a pop up error message stating that "AVI files can only be generated if Windows is used." when I attempt to create AVI files. I never ran into any difficulty with this with earlier versions of COMSOL, and I seem to be able to save as an animated GIF without any trouble.

Has AVI support been removed for non-Windows platforms (and if so, why?), or am I overlooking something simple?

Thanks!
Paul
4 Replies Last Post 30.11.2010, 02:19 GMT-5
COMSOL Moderator

Hello Paul Hall

Your Discussion has gone 30 days without a reply. If you still need help with COMSOL and have an on-subscription license, please visit our Support Center for help.

If you do not hold an on-subscription license, you may find an answer in another Discussion or in the Knowledge Base.

Matthew Rogge
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Posted: 1 decade ago 14.07.2010, 08:42 GMT-4
I'm curious about this as well. It's a shame to lose functionality with a new version of a tool.

Cheers,

Matt
I'm curious about this as well. It's a shame to lose functionality with a new version of a tool. Cheers, Matt
Jeffrey C. Boulware
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Posted: 1 decade ago 27.08.2010, 10:23 GMT-4
I am actually having the same problem, but on a Windows machine. I am using a work computer and do not have the right player for avi's, but was always able to convert them afterwards. Now, all I get from Comsol is an error saying "Failed to create animation." Gif and even Flash animations work fine.
I am actually having the same problem, but on a Windows machine. I am using a work computer and do not have the right player for avi's, but was always able to convert them afterwards. Now, all I get from Comsol is an error saying "Failed to create animation." Gif and even Flash animations work fine.
Nils Eivind Kamfjord
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Posted: 1 decade ago 29.11.2010, 06:57 GMT-5
Hi !

I have the same problem in all versions, now also in 4.1, so today I am reporting this as a bug to COMSOL.

When several users have the same problem I hope they have a fix for it.

NE
Hi ! I have the same problem in all versions, now also in 4.1, so today I am reporting this as a bug to COMSOL. When several users have the same problem I hope they have a fix for it. NE
Nils Eivind Kamfjord
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Posted: 1 decade ago 30.11.2010, 02:19 GMT-5
Here is the answer for Windows users:

COMSOL Multiphysics can't export AVI files under Windows XP if certain
security updates (KB975560 and KB977914) are installed. It works under
Windows Vista and Windows 7. We believe that the cause is a bug in the
security update.

There is an entry for this in the support knowledge base:
www.comsol.com/support/knowledgebase/1087/


Talked to a MAC user yesterday - he was making flash videos instead, since the avi format isn't, according to him, valid on mac.

Nils Eivind
Here is the answer for Windows users: COMSOL Multiphysics can't export AVI files under Windows XP if certain security updates (KB975560 and KB977914) are installed. It works under Windows Vista and Windows 7. We believe that the cause is a bug in the security update. There is an entry for this in the support knowledge base: http://www.comsol.com/support/knowledgebase/1087/ Talked to a MAC user yesterday - he was making flash videos instead, since the avi format isn't, according to him, valid on mac. Nils Eivind

Note that while COMSOL employees may participate in the discussion forum, COMSOL® software users who are on-subscription should submit their questions via the Support Center for a more comprehensive response from the Technical Support team.

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